Many of us have a love-hate relationship with our cell service providers. We depend on them for many of our communication needs, but we also often resent rate hikes and other inconveniences. One thing we generally count on, however, is that our plan won’t change for the duration of the contract. Apparently, this is not always the case. Thousands of T-Mobile customers just found out that their plans will be changing soon. The catch? Many of these people are currently on a T-Mobile plan that was supposed to be prevented from changing.
Is My T-Mobile Plan Changing?
According to a report by Gadget Review, the change will bump “legacy Magenta, ONE, and Simple Choice customers onto pricier 5G plans mid-July.” These plans do come with a five-year fixed price guarantee, but there’s some fine print. The Gadget Review article observes that “T-Mobile’s five-year guarantee excludes fees, which the carrier has already raised twice in one year.” Customers who are losing their old plans are looking at a price increase of up to 60% in some cases.
Is This Legal?
Many customers are already questioning the legality surrounding this change. Back in 2017, T-Mobile introduced a series of new promises for customers, including the “Un-contract.” Per their own press release, the Un-contract “notched another industry first with the first-ever price guarantee on an unlimited 4G LTE plan.” This price guarantee was supposed to be permanent. Customers on the T-Mobile ONE plan were told that they got to “keep their price until THEY decide to change it. T‑Mobile will never change the price you pay for your T‑Mobile ONE plan. When you sign up for T‑Mobile ONE, only YOU have the power to change the price you pay.”
T-Mobile isn’t the only cell provider to pull something like this. Gadget Review notes that both AT&T and Verizon have also updated their legacy plans, but adds that (unlike in T-Mobile’s case) “neither staked its entire identity on never pulling this move.” The company claims that the updated plans feature newer offerings, including 5G, but it remains to be seen if the mandatory switch will be upheld.
What Can I Do?
As of right now, there’s not yet a class action lawsuit. You’ll have to look at your bill to find out when and how it will change. If you find the new prices too high, it’s worth checking them against other cell providers, both large companies and small, to see where you can get the best rate.
Sources
T-Mobile Just Ripped 8 Million Customers Off Their Grandfathered Plans – and Raised Their Bills, Gadget Review, 2026.
The Un-carrier Goes ‘All In.’ T‑Mobile ONE Now Includes Taxes & Fees., T-Mobile, 2017.
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