Garage Door Keypad Not Working? Here’s How To Fix It

Test the other elements

Always begin by testing the rest of the system to determine if the issue lies with the keypad itself or some other component of the opener.

• A typical garage door opener system will have a number of distinct parts. They include:
  • The opener itself (attached to the ceiling);
  • A wall-mounted button (usually close to an entry door);
  • Wireless remotes (the ‘clickers’ usually kept in a car);
  • The rails that the door rides as it’s lifted up;
  • Safety sensors located near the bottom of the door;
  • And of course, the keypad that you’re troubleshooting.
• If both the wireless remotes and the wall-mounted button are having issues, look for a problem with the opener itself or the door track.
• • • One common issue is leaves or other debris blocking the safety sensors at the bottom of the door frame. Simply clearing that debris may solve the issue.

If multiple wireless remotes are malfunctioning but the wall-mounted button is working fine, you may want to jump to Step 5: Reset the App/Clear the Opener. If the only element not working is the keypad, continue with the rest of the troubleshooting steps.

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